G HP 4y Premium+ onsite 1x DLE NB (U85THE)

This HP Premium+ Onsite service delivers four years of comprehensive hardware support for a single notebook, combining next-business-day onsite repairs with premium service features to minimize downtime and keep your workforce productive. The standout capability is the inclusion of Defective Media Retention (DLE), allowing your organization to retain failed storage drives for data security compliance.

Advantages

With HP Premium+ Onsite, you receive priority access to senior support engineers and faster parts delivery. The service covers all hardware components, including parts, labor, and travel, ensuring that a qualified technician arrives at your location on the next business day to perform repairs. Defective Media Retention adds a critical layer of data protection by letting you keep defective hard drives or SSDs, preventing sensitive information from leaving your premises.

Suitable for

• Businesses with a single HP notebook requiring extended warranty coverage beyond the standard base warranty.
• Organizations that handle sensitive data and need to retain defective storage media for compliance.
• IT departments seeking predictable hardware support costs and reduced downtime.
• Companies operating in regions where onsite service is essential for business continuity.

Key specifications

• Service duration: 4 years
• Service level: Premium Plus
• Onsite support: Yes
• Defective Media Retention (DMR): Yes
• Supported product category: Notebook / Laptop
• Coverage scope: Hardware components (parts and labor)
• Service response time: Next Business Day (NBD) Onsite
• Service availability: Standard Business Hours, Business Days (9x5)
• Service delivery method: Technician Onsite
• Service activation method: Electronic (via HP Care Pack Central)
• Target device quantity: 1 Device
• Geographic coverage: Region Specific (e.g., EMEA, North America)
• Included services: Diagnostics, Parts Replacement, Labor, Travel
• Exclusions: Software support, accidental damage (unless separate ADP purchased), consumables, data recovery
• Upgrade from: Standard Base Warranty

Recommendations

Ideal for enterprises that rely on a single critical notebook and require both rapid onsite repair and strict data security. Pair with HP Accidental Damage Protection for complete coverage.